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Billing Services Manager
Summary:
The Billing Service Manager is directly responsible for managing the daily activities of the client billing team to ensure the delivery of high quality billing services to Clinicient’s clients in a manner that builds and maintains positive relationships and client satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The essential duties of the Billing Services Manager include the following:
• Developing, implementing, and monitoring processes and procedures to ensure the consistent delivery of quality billing services to Clinicient’s clients in an efficient and cost-effective manner.
• Working with the management team to establish A/R performance metrics and monitoring and reporting on performance against established metrics.
• Identifying trends and issues impacting billing efficiency and performance. Providing feedback to and working collaboratively with clients, management and account teams to implement corrective actions.
• Hiring, supervising daily work activities, and providing timely and regular feedback and corrective action counseling for direct staff.
• Assisting staff with resolution of specific account issues, claims submission issues, specific payer problems, etc.
• Ensuring the confidentiality of client information is maintained and that HIPAA regulations are observed.
SECONDARY DUTIES AND RESPONSIBILITIES
In addition to the above, the Billing Services Manager, may be called upon to perform the following:
• Ad hoc projects, as requested.
• Communicating regularly with account managers, product management, customer implementation , sales staff, software support, etc. to manage client expectations, ensure client satisfaction and achieve the highest possible staff productivity.
• Consulting with product management in regard to software changes, upgrades, etc. to drive process improvement and to conform to changing billing and other requirements of the health care industry.
EDUCATION AND EXPERIENCE
• 8-10 years related experience managing medical billing and accounts receivable in a high volume environment.
• Strong hands on knowledge of all aspects of medical billing including commercial payer, Medicare, Medicaid, workers’ compensation and patient responsibility.
• Associate or Bachelor degree is highly desirable
SKILLS AND ABILITIES
• Demonstrated proficiency in reading and interpreting documents and other information related to insurance billing, including, fee schedules, provider numbers, provider status, Medicare and other federal regulations, EOBs and procedure manuals.
• Customer focused with a passion for identifying and solving customer problems.
• Exceptional customer facing written and verbal communication skills with a proven ability to interact effectively with a variety of external and internal constituents.
• Strong analytical and problem solving skills, including the ability to deal with a variety of concrete variables in situations where only limited standardization exists, and to recognize and resolve ambiguous or conflicting objectives.
• Demonstrated ability to work in a highly interdependent team environment
• Must be willing to learn and take on new challenges in a fast-paced environment
• Proficiency with standard office software applications (Word, Excel, Outlook) is required
SCOPE AND ACCOUNTABILITY
The Billing Services Manager will interface directly with customers and their decisions and actions will have a significant impact on customer satisfaction. The individual in this position will be expected to make independent decisions which may or may not be guided by clearly stated standards and processes. Work is generally performed under limited supervision.
WORK ENVIRONMENT
This position is performed primarily in an office environment. Significant portions of the job require extended sedentary periods, constant work with computers (including extended period of keyboarding), and repetitive motion of hands and wrists.
Position: Full Time, based in Portland, OR
To apply for this position, please send your cover letter and resume to: jobs@clinicient.com. No phone calls please.
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