Clinicient Support

Clinicient is dedicated to helping customers succeed on all fronts and get the most value from our solutions. Basic customer support is included at no charge with all our services. Our online infrastructure enables us to support thousands of users, add new features and product enhancements rapidly while maintaining the most stringent security, scalabilitye and performance standards. In addition to diagnosing your problem through a staff member over the phone, we have direct access to your system, and can make any necessary changes immediately.

In addition, we offer excellent training designed to help new customers use Clinicient with only a few hours of training. Our training staff includes actual Physical Therapists and people who know how clinics truly operate.

Customer Support Center
The Clinicient Customer Support Center is a central location for all Clinicient customers to download resources, register for training, check status of support tickets and learn about new software releases. To enter the Support Center, you will need a user name and password. If you do not have a user name or password, or can not locate them, please complete a request form.

Contact Support
Support hours are Monday through Friday, 8am - 8pm EST, or 5am - 5pm PST. If you have a support issue and would like to request help, please click here.

Sign up for Training
Clinicient offers a variety of online training courses designed to both orientate new customers to Clinicient and train new users in all areas including patient registration, scheduling, clinical documentation, administration and template management. . To view our course schedule and sign up for courses, please log into the Customer Support Center.

Support Resources
To download Client Software, Release Notes, User Guides, Templates, Class Materials and Updates, please visit our download center. Please note that in order to log in, you must have a username and password. If you do not have one, please complete our support form and request a download center login.