8 Steps to Surviving Organizational Change

Most efforts to change the way a business operates fail.  Harvard Business Review recently reported the brutal fact that about 70 percent of all change initiatives fail. Even the simple adoption of technology is wrought with failure; 73% of healthcare EMR deployments fail, according to the New England Journal of Medicine and the AC Group.

Having spent the past 16 years helping implement and deploy systems for various organizations, there are specific keys to success. Doing the below won’t guarantee success but can help tip the scales in your favor.

When leveraged properly, these best practices will:

  • Minimize business disruptions
  • Reduce cash flow interruption
  • Maximize staff adoption and readiness
  • Improve workflow and efficiency
  • Expedite results

Most people struggle with change – typically because they don’t fully understand the benefit, or WIIFM (What’s In It for Me), the change will bring. It is critical to take this seriously and, as much as possible, “over communicate.” In other words, clearly articulate why the change is being made, the intended goals that you expect to achieve once the change has been made, and clearly lay out the overall plan and timeline. Here are eight steps to focus on to ensure success:

  • Provide Leadership and Vision
  • Empower Your Team Members
  • Review your Technical Infrastructure
  • Make Training a Priority
  • Plan, Plan, and Plan…
  • Remember your launch date is simply the beginning
  • Establish a “new normal”
  • Review your Goals, again & again

Step 1: Provide Leadership and Vision

Clearly communicate and engage your team so they understand the value of the partnership and implementation and can prepare for the change. Since 73% of implementations fail, it is imperative to take the time to help your entire team understand the value of the solution, both for them as individuals, as well as for the organization as a whole. This will create enthusiasm, inspire greater confidence and help them prepare for the impending enhancement(s), which will ultimately lead to better adoption and results.

Why is this key? A shared vision and understanding inspires trust, motivates teams and creates enthusiasm. Communicate exactly why you selected the solution, and the benefits to the team and organization, make sure they are aware of how their role is expected to change and, where possible, alleviate their fears.

Looking for the next seven steps? Stay tuned to our blog.

Wanting additional info now? Download our eBook to learn best practices around case management and succeeding in a pay-for-performance world.

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