Blog Eight tips to boost your patient collections in the new year By Sarah Baumann, 12.20.18 FacebookTwitterLinkedin Intelligent practice owners know that the front desk is the key to their financial success. They are the face of your clinic and they are often the people responsible for the data entry, benefit verification and patient payment collection that take your visits from a financial loss to a profit. Patient payment collection is never more important than in January and February when, due to health insurance deductibles resetting, close to 80% of your income can come from patients. However, this is often a difficult conversation for your front desk to have with your patients. Many patients may be unaware of the details of their insurance coverage, and a large bill from their therapist can come as a nasty surprise. This is why benefit verification and communication with your patients can be the difference between being able to pay your bills or not. Is your clinic suffering from claim rejections, high denials and slow payments? Don't carry that into next year. Learn six practical fixes to improve your billing.Download Now How do you coach your front desk to have an uncomfortable conversation with patients about financial matters? How do you work with them to overcome common objections that patients have to pay their bills? How do you even predict what a patient may owe for a visit before it has happened? Take a look at these eight indispensable patient collections tips (for now and for the new year): Role-play conversations with your front desk about patient collections. It becomes easier to overcome objections when they feel prepared to answer common questions or deal with confrontational scenarios. Have a process to verify patients’ eligibility and benefit coverage before their initial evaluation, and for all patients’ first visits in 2019. Communicate with your patients before their visits if they have a deductible to meet. Know what your average payment per visit is for your top payers and let patients know what they will be responsible for paying at every visit. Have a standardized payment plan process in place and communicate to your patients what their payment options are before their visits. Make sure your front desk understands their role in patient collections and are empowered to prompt the patient for their deductible payment before their visit. Work with your team to make sure that they are updating patients about their current balance at every visit. Send out patient statements on a regular basis and contact patients who become past due on their balances. Remind them of your payment plan policy. Work with a collections agency to collect balances for patients who are unwilling to pay. If you have a plan in place and an empowered team, patient collections can go from a frustrating situation to a routine scenario very quickly.