Job Opening

Account Manager

 

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Did you know that we spend over 2,000 hours at work in a year? We want Clinicient to be a place where people from different backgrounds and experiences can do their best work, a place where our people belong, a place where we are people not titles, and a place where we want everyone to fulfill their potential. So, what do you think? Is this a place you would like to work? If so, we would love to hear from you.

Role Summary

The Account Manager is the primary owner of the Client relationship and is responsible for providing and managing exceptional service, selling additional products to match the client’s needs and creating highly satisfied, customer evangelists. The Account Manager works strategically, proactively and collaboratively, aligning Clinicient and Client resources to ensure effective outcomes.

The Account Manager is focused on Client success and is tasked with seeking opportunities to review, report on and advise Clients regarding strategic practice improvements that drive growth. The Account Manager must have a keen understanding of the contributing variables, practice activities and other drivers of Client success KPIs.

Essential Duties and Responsibilities

  • Work with management team to establish aggressively achievable sales forecasts and targets for assigned region.
  • Providing post implementation training and support on the successful use of the Clinicient platform for assigned Clients.
  • Utilizing system tools to identify at risk accounts and determine actions required by Clinicient or by Client.
  • Resolving client related contractual requests & issues.
  • Serves as the primary point of contact for the client and triages issues or tasks to the appropriate Specialist team member.
  • Maintain accurate and thorough customer records in Clinicient’s CRM.
  • Develop strong knowledge of competitive products and work with sales and marketing team to develop approaches to overcome competitive pressure.

Secondary Duties and Responsibilities

  • Collaborating with internal teams to identify Client experience, service, product and process improvements that enhance and support value proposition.
  • Identifying, articulating, and championing Client needs and desires to product and operations management for resolution.
  • Ad hoc projects as requested.

Education and Experience

  • Bachelor degree in healthcare administration or similar fields or equivalent experience.
  • 2-3 years previous experience in healthcare account management, customer service, revenue cycle operations or accounting.
  • Strong knowledge of medical billing including commercial payers, Medicare, Medicaid, workers’ compensation and patient responsibility is highly desirable.

Knowledge, Skills and Abilities

  • Must be a role model of Clinicient’s Core Values: People, Client Focus, Trust, Innovation, Fun, Excellence and Teamwork
  • Customer focused with a passion for identifying and solving customer problems.
  • Exceptional written and verbal communication skills with a proven ability to interact effectively with a variety of external and internal constituents.
  • Strong analytical and problem solving skills with ability to analyze and interpret large amounts of data.
  • Organized with ability to identify and track progress against priorities.
  • Committed to delivering tasks and projects on time.
  • Demonstrated ability to work in a highly interdependent team environment.
  • Flexible and adaptable. Constantly in search of new and better methods.

About Clinicient

Our Vision

Clinicient’s vision is to improve 20 million lives by 2025. This is our higher purpose and what drives us to help therapists and clinics thrive in all aspects of their business.  Get inspired by how therapists are improving lives every day.

Our Mission

Our mission is a noble one: to reward great care through partnerships with the clinicians we serve. We do this by combining the clinical tools that allow our clients to efficiently deliver and document care and the financial tools to maximize reimbursements.

Benefits and Perks

Clinicient offers a generous benefits plan to all employees. In addition, we offer a $100.00 monthly transportation reimbursement, 401k plan, wellness program, and paid time-off. Eligible employees can also take advantage of a four-week paid parental leave policy, which is for moms and dads. We are in the heart of downtown, Portland, Oregon and offer a flexible and creative workplace that includes a game room, fully stocked fridge, local microbrews, and many fun events throughout the year.

 

Clinicient is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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