Job Opening

Client Executive

As the Client Executive you are the senior owner and voice of the client relationship from contract signing and will be in a unique position to work cross-functionally to ensure expectations are met consistently across the organization.   Client performance against KPI’s and customer satisfaction ratings will be primary measures of success in this position.

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Clinicient Culture

Are you looking for a fast-paced company where our people are our competitive advantage? A company that fosters your entrepreneurial spirit by encouraging you to act like an owner?  Do you have the passion and drive to push beyond the adequate to exceptional? Are you passionate about fixing the healthcare system?  Do the core values of Coach More, Shoot Less; Fail Fast, Succeed Faster; Deliver Exceptional Results; Find a Better Way; Be Honest and Transparent; and Enjoy the Journey inspire you?  If so, please apply for our open position.

At Clinicient we help physical therapy practices care with confidence and it feels good to know that what we do ultimately contributes to a patient’s well-being. We do it by coaching our customers to help them take control, simplify and thrive in their practices. You’ll be a part of the Clinicient Coaching staff helping therapists do what they do best—heal people.

Essential Duties and Responsibilities

  • Owning and being the voice of the client.
  • Managing and collaborating cross-functionally to ensure a seamless client experience.
  • Become the internal “expert” and thought leader on The Clinicient Way and product offering while continuously coaching clients to adopt related best practices and service/product offerings.
  • Become a trusted advisor to all assigned clients.
  • Deliver PowerPoint presentations to coach the client on improved clinical and financial performances using the Clinicient Playbook.
  • Identify strategic initiatives from market dynamics to scale and continuously improve revenue cycle operations for Clinicient customers.
  • Foster and maintain client relationships through regular and ongoing communication.
  • Confidently communicate to client’s new workflow processes.
  • Be the internal voice of the slient and work cross-functionally to perfect the client experience.
  • Ability to lead meetings with executive level stakeholders.
  • Exceptional client service skills with a passion to provide solutions to customers’ needs.
  • Drive process improvement by leveraging data and client feedback to work with senior leaders across the organization.
  • Identify and implement initiatives to improve the efficiency and cost-effectiveness of services provided.
  • Manage and maintain company CRM database and work cross-departmentally to ensure consistent reporting and usage.
  • Mentor Call Center personnel and serve as senior escalation point for client issues.

SECONDARY DUTIES AND RESPONSIBILITIES

  • Manage large numbers of accounts.
  • Participate in development of annual departmental budgets and operational plans.

Experience and Education

  • Bachelor’s degree required, MBA in finance or healthcare preferred.
  • Experience and understanding of healthcare revenue cycle and/or SaaS-based BPO highly desirable.
  • Demonstrated success in implementing process improvements and driving increasing performance as measured by KPIs.
  • Strong knowledge of medical billing and revenue cycle management important.

Skills and Abilities

  • Must be a role model of Clinicient’s Core Values: Be Honest and Transparent; Coach More, Shoot Less; Deliver Exceptional Results; Enjoy the Journey; Fail Fast, Succeed Faster; and Find a Better Way.
  • Competencies: Business Insight, Action Oriented, Customer Focus, Balances Stakeholders, and Ensures Accountability.
  • Passion to improve the healthcare system.  In particular, helping care providers to succeed.
  • Exceptional analytical skills – ability to see patterns and identify root cause.
  • Outstanding communicator able to effectively convey information and concepts, in writing and verbally, to individuals of varying levels, education and technical skills.
  • High-energy, strong work ethic and commitment to developing high performance teams.
  • Willingness to roll-up sleeves and do what it takes to deliver a high quality result to the client.
  • Innovative thinker who is constantly looking for a better way to do things and is willing to take measured risks to achieve the desired result.
  • Ability to work in a fast paced environment aiming to continuously grow.
  • Be extremely detail oriented and organized.
  • Keen problem solving skills, able to gather data and identify root issues.
  • Exceptional written and verbal communication skills.
  • Exceptional level of ownership, dependability and accountability.
  • Relentless dedication towards customer assistance and product improvement.

Work Environment

Clinicient offers a competitive benefits package with robust medical benefits, $100 monthly transportation reimbursement, monthly All-Hands meetings, company hosted happy hours and special events. Our offices are located in the heart of downtown Portland, Oregon, close to Pioneer Square, Food Carts and TriMet bus and MAX stops.

This position is performed primarily in an office environment. Significant portions of the job require extended sedentary periods, constant work with computers (including extended period of keyboarding), and repetitive motion of hands and wrists. Some limited travel to client locations may be required.

Clinicient is an equal opportunity employer and promotes a drug-free workplace.

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