Job Opening

Implementation Consultant

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Did you know that we spend over 2,000 hours at work in a year? We want Clinicient to be a place where people from different backgrounds and experiences can do their best work, a place where our people belong, a place where we are people not titles, and a place where we want everyone to fulfill their potential.

Role Summary

As a key member of Clinicient’s implementation team, this team member will be responsible for partnering with the project manager and other team members to ensure the successful implementation of our products and services through training activities and project support, driving total customer satisfaction.

As an Implementation Consultant, you will work to deliver our software and revenue cycle management solutions to our clients. You will serve as a trusted advisor to our clients, helping them to achieve their strategic goals. Your major responsibility is training our clients in the use and functionality of our software. You will help to lead implementation projects by interviewing clients’ subject matter experts, documenting business requirements, and providing best practice recommendations for applying our best-in-class solutions.  You will also assist with testing and go-live activities.

Essential Responsibilities

  • Training clients on use of Clinicient software, in large and small group settings, remotely and in person
  • Educate clients on the best practices in deployment and implementation of our software and services
  • Assist clients with configuration/setup, roll out and go-live activities
  • Research, gather, and articulate information about our clients’ organizations
  • Configure and apply technology solutions to challenging client needs
  • Assist clients with software testing activities
  • Consistently seek to improve our training approach and materials
  • Travel, Ad Hoc Projects

 

Knowledge, Skills and Abilities

  • Must be a role model of Clinicient’s Core Values: People; Client Focused; Trust; Innovation; Fun; Excellence and Teamwork.
  • Competencies: Collaborates, Customer Focus, Communicates Effectively, Instills Trust, and Situational Ability.
  • Logical and technical mindset that is able to analyze problems and identify root causes
  • Excellent oral and written communication skills; adept in presenting to groups of various sizes
  • Familiarity with business applications, including Microsoft Word and PowerPoint
  • Must work well as a team member and individually
  • Ability to work with multiple clients concurrently
  • Ability to travel to client sites between 75-100% of the time

 

Education and Experience

  • Bachelor degree in healthcare administration or similar fields or equivalent experience.
  • Strong passion for healthcare and helping our customers.
  • Experience providing training, teaching, and/or in customer service focused role.

About Clinicient

Our Vision

Clinicient’s vision is to improve 20 million lives by 2025. This is our higher purpose and what drives us to help therapists and clinics thrive in all aspects of their business.  Get inspired by how therapists are improving lives every day.

Our Mission

Our mission is a noble one: to reward great care through partnerships with the clinicians we serve. We do this by combining the clinical tools that allow our clients to efficiently deliver and document care and the financial tools to maximize reimbursements.

Benefits and Perks

Clinicient offers comprehensive and affordable medical, dental and vision plans, flexible spending accounts, $100.00 monthly transportation reimbursement, 401k plan, wellness program, and paid time-off. We are in the heart of Downtown, Portland, Oregon and offer a flexible and creative workplace that includes a game room, fully stocked fridge, local microbrews, and many fun events throughout the year.

 

Clinicient is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

 

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