Our INSIGHT platform is a single EMR/billing system developed specifically for outpatient rehab, including physical therapy, occupational therapy and speech language pathology. The INSIGHT platform supports both the clinical and financial sides of a clinic, helping generate cleaner claims that get paid sooner. By automating manual tasks like referrals, patient reminders, claims, denials and payments, it allows therapists and administrative staff to devote their energies to patient care and growing the practice.
Although Clinicient employs world-class software developers, we are not a software company. We are a team of care delivery experts from all corners of the industry – therapists, payers, practice owners, practice analysts – who’ve combined decades of collective expertise with one mission in mind: advising our clients on how to build the perfect practice – from a clinical, outcomes and financial perspective.
Ask Clinicient clients what they like most about working with us, and they’ll say “the people.” Ask our employees, and they’ll say the same thing. We’re proud of our company culture: an environment where everyone is empowered to look out for our clients and one another, to do whatever it takes to succeed together.
Success can be predictable. It’s a product of preparation, attention to every detail and flawless execution. How you achieve results is as important as getting results, so respect your clients and colleagues. Be proactive and work with a sense of urgency – like you own the place. When you take ownership, expectations for yourself and others increase. You will inspect what you expect and find success in the details.
We seek to understand. We are focused on our goals and we can’t let misunderstanding or confusion cloud our vision. There is no time or place for hidden agendas. We must communicate directly – to the point of over communication – and go directly to the person who will help the team succeed. We listen and we respect the differences we may have in opinion and approach.
We want you to be creative and take calculated risks without fear of failure. We work in a fast-paced, ever-changing environment so we want you to embrace and fearlessly drive change without worry about corporate titles or protocol. We are all “agents of change” and we all need to pull in the direction of being part of a solution. Our goal is to set the bar so high that nobody can do it better than us. How will we know? Our “raving Clinicient fans” will tell us and they will spread the word to others.
You miss 100% of the shots you don’t take. We want you to take chances as though you have never failed before. Learn from your mistakes, share what you’ve learned and everyone gets smarter. Be creative, develop your ideas and sell them tenaciously to your management and your colleagues. You can be assured that we are listening to you. The more exchange and communication of ideas the better – just be sure that if you disagree with someone you do it respectfully and commit your support anyway.
We are here to make everyone around us better. We are coaching for growth, both internally as well as externally. It’s an unselfish attitude – to develop others and transfer knowledge freely. While we value the contribution of individuals, we place just as much value on the team you are on and the overall success of the company. The most important measure is the team “win”, not individual statistics. We are creating an environment for learning and improvement where you can make a difference by collaborating and sharing in the success of your team.
Change is the only constant in our industry, so it is true that “there is no finish line.” We are constantly improving, perfecting. The job is never done, so we resolve to celebrate our accomplishments and laugh often. We work to build and reinforce positive relationships both inside and outside. Those relationships work best when we function positively as a team. We will not tolerate building silos – positive energy feeds our teams and that energy must flow across the entire organization.
Every decision we make is informed, first and foremost, by a deep understanding that we are responsible for protecting our clients’ interest – their data, their finances, their value in the market. And in a dynamic industry like healthcare, innovating is often the surest way we protect – automating the things that distract from patient care and building new referrals into large populations like lower back pain and joint replacement. We partner this way because our financial interests are aligned with our clients – as they grow we grow.
There are many companies out there vying for talent. Which makes what they offer to you just as important as what you offer to them. At Clinicient, you have the chance to be an impact player in a dynamic, open, results-oriented culture that is growing just as rapidly as the industry it's helping to transform.
The Training Specialist role is a critical component for executing Clinicient’s Strategic Plan for staff development. The Training Specialist will serve as subject matter expert in designing and delivering in-class learning experiences for all staff in the Service Delivery Business Unit. This staff member possesses excellent communication skills, the ability to work comfortably with technology, and understand of the four stages of the learning cycle, and willingness to learn and adapt in a fast-paced client-facing environment.
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The Denial Specialist role focuses on working denied claims and resolving incomplete claims. Focused efforts will be on any claim in the over 90 day bucket.
The Client Support Specialist is a key player on a team focused on delivering exceptional customer service to outpatient rehabilitation practices using Clinicient’s practice management software. Tasked primarily with supporting clients in their use of the system, initiating proactive measures that result in decreased case volume and faster client resolution time, and providing case feedback to Team Managers. In other words, they are the ultimate team player.
At Clinicient, our Client Support Specialists are treated like the winners they are! As a Client Support Specialist, you will have the opportunity to learn the ins and outs of the Insight platform while helping our clients deliver an improved patient experience. The individuals that reach out for support are small business owners, therapists, and office management. Our clients are business partners, because of this, we require a high level of professionalism and strong customer service skills. You will receive a variety of calls and online cases ranging from general system support, error troubleshooting, billing support, reporting errors, and account management. Our role is to troubleshoot the client’s needs and ensure they have the tools to get them back to running their business and taking care of the patients.
The Sales Development Representative (SDR) is responsible for identifying and creating new qualified sales opportunities in Target Accounts for the Regional Sales Consultants. As part of the lead generation team, the SDR manages the inbound lead activity, qualifying active buying interest and developing opportunity in prospect accounts. The SDR will also coordinate with the sales team to determine the accounts that require research and prospecting activities to secure a sufficient flow of additional qualified opportunities. An implicit responsibility of the SDR is to conduct business dealings in a way that creates a superior prospect experience that will set the stage for effective sales follow-up, as well as future product sales.
The Marketing Programs Manager is a foundational member of the marketing team and is responsible for creating and implementing marketing programs that engage clients and prospects, drive demand and help the company achieve revenue goals. They are skilled at both planning and execution and are able to manage cross-functional teams and leverage internal stakeholders, partners and vendors to deliver effective results. They will work closely with sales, product management, marketing communications, demand generation and other cross organizational team members to successfully launch and market Clinicient products and services.
The Marketing Programs Manager is also a strong communicator who understands our buyers and can craft messaging and communication tools to differentiate our products/services within our target market.
The Claims Ops Payment Poster is responsible to post all electronic remittance advices and reconcile deposits within the database.