IMPACT, May 5, 2018

You say you want to provide exceptional customer service, but do you know what that takes? From Doug Schumann, VP of Client Success, learn the importance of setting a baseline for your clinic metrics and the three main areas of your clinic you should focus on to improve your customer service. Read More

IMPACT, February 2, 2018

When I started my first practice 33 years ago, I did not know what the heck I was doing, yet I was successful. In retrospect, it was the easiest business one could imagine: The barrier to entry was low, and you could be reasonably profitable within months with very little business acumen or planning. Of course, all of that has changed. Read More

HIT Consultant, December 14, 2017

Clinicient, Inc., a provider of business solutions for outpatient rehabilitation has acquired Keet Health, an Austin, TX-based mobile patient engagement platform. The acquisition will expand Clinicient’s solutions with Keet’s mobile patient engagement platform to enable providers to deliver exceptional patient experiences, improve outcomes and reduce costs. Read More

Rehab Management, December 12, 2017

Clinicient, Inc., has acquired Austin-based patient engagement innovator, Keet, in a deal backed by growth equiety firm, Catalyst Investors. The acquisition aims to enhance Clinicient’s suite of clinical and financial solutions with the addition of Keet Health’s mobile patient engagement platform, according to a media release from Clinicient. Read More

IMPACT, November 11, 2017

People ask me all the time what I see as the future of physical therapy (PT). On a rainy, early morning while waiting in line at my favorite coffee house, I envision a future where my mocha raspberry Frappuccino is delivered by drone to my patio before I even open my laptop. In this future, politicians and payers aren’t playing whack-a-mole with the health care of the American people; instead, the issue of how to pay for health care has been resolved so everyone can receive and afford the care they need. Read More  

IMPACT, July 7, 2017

When you hear someone say they are burned out, what comes to your mind? I admit that (in my less than empathetic moments) I think, “Oh, come on! You can do this! Get back to work!” My first impulse is to discount the other person’s complaint of burnout, because on one level, my instinct is to assume that “burnout” is just a euphemism for laziness or a lack of character. Read More

Physical Therapy Product, June 22, 2017

Insight Care Navigator, new from Clinicient, is designed to support orthopedic episode-based bundled payment arrangements. Read More

Physical Therapy Product, June 21, 2017

Clinicient and Value Stream Partners announce a developmental partnership to collaborate on new healthcare technology tools for the evolving healthcare marketplace. Read More

IMPACT, February 2, 2017

We have had the opportunity to speak around the country on the transition to value-based care. Frankly, it is not top of mind for most physical therapists, and given a choice, most of us would much rather talk about something else: the latest clinical techniques, performance-based tests, patient management, our favorite beer, almost anything else. Read More

Advance for Health System Management, January, 2017

Here are five ways hospitals can improve communication between physicians and patients, according to maples, who has worked with health systems on improving patient and provider saatifaction scorews and medical outcomes. Read More  

Physical Therapy Product, January 21, 2017

The mute, immobile paper charts of yesterday seem unlikely ancestors to today’s dynamic medical records. Those ancient scribbles on smudgy paper, however, became the core of patient medical records and remain the heartbeat of current practice management software systems built to do everything from reminding patients about appointments to assuring that therapists provide complete data using proper billing codes. Read More