Leading outpatient rehab therapy practice selects Clinicient’s TotalInsight integrated software and revenue cycle management service to increase revenue, decrease costs and minimize time to collect payments

Portland, Ore., December 11, 2014- 

Clinicient Inc., a leader in outpatient rehabilitation business solutions, today announced that Compleat Rehab and Sports Therapy Center, a network of clinics in North Carolina owned by Kare Partners, and Hot Springs Sports Medicine, its subsidiary in Arkansas, have selected Clinicient as their revenue cycle management (RCM) partner at seven clinic locations. Armed with Clinicient’s TotalInsight integrated software and RCM services, Compleat Rehab and Hot Springs Sports Medicine will seamlessly navigate new regulatory and reimbursement challenges facing the industry, while steadfastly delivering high quality patient care.


Revenue cycle management is rapidly emerging as a critical business priority for all therapy providers coping with compounding regulatory requirements and new outcomes-based reimbursement policies. As these compliance and payment reforms challenge the organizational sustainability of outpatient rehabilitation businesses, forward thinking practice owners and therapists are optimizing all administrative and clinical functions related to the capture, management, and collection of patient service revenue. With nearly $1 billion in payments under management, Clinicient is the leading revenue cycle software and services company exclusively focused on the outpatient rehabilitation therapy marketplace.

“We are excited to work with Clinicient to optimize all parts of our growing company—from patient to payment. Originally, we only saw Clinicient as a potential software partner. As we learned more about their revenue cycle management expertise and technology, we quickly realized Clinicient is much more,” said Mark VanDoninck, director of clinical organization at Compleat Rehab and Sports Therapy Center. “For the first time ever, we will have real-time visibility into our business’ performance metrics, as well as analytical, data-driven coaching to drive our success. One of the key factors in our decision to partner with Clinicient was our growth plan to expand into new locations. We wanted someone who can scale with us, and we see that in Clinicient.”

Created by a physical therapist for physical therapists, Clinicient’s TotalInsight automates providers’ workflow to drive productivity, ensure regulatory compliance and collect every dollar rightfully owed to them. Compleat Rehab and Hot Springs Sports Medicine credit TotalInsight’s ease of use and therapy-specific customization as driving factors in their decision to replace their legacy system. They also attribute their purchasing decision to TotalInsight’s ability to fully integrate clinical and billing data into one secure system for easy compliance monitoring, audit defensibility, analysis of key performance measures and real-time visibility into payment collections. In addition, Compleat Rehab and Hot Springs Sports Medicine look forward to TotalInsight’s data driven RCM coaching to track, analyze and coach each clinic’s performance.  

“I am pleased to welcome Kare Partners’ Compleat Rehab and Hot Springs Sports Medicine to the Clinicient family and the path to continued practice prosperity,” said Rick Jung, CEO of Clinicient. “At a time when so many therapy practices are struggling with the transition from fee-for-service to fee-for-outcomes, practice prosperity may seem like a bold proposition to make. But with Clinicient coaching, Compleat Rehab and Hot Springs Sports Medicine will be several steps ahead of healthcare reform and economic insecurity. Clinicient is the only company offering solutions specifically tailored to meet the comprehensive practice needs of the outpatient rehabilitation industry.” 

Founded in 2004, Clinicient supports thousands of therapists in 45 states across the United States and facilitates the collection of nearly $1 billion in annual payments.

About Kare Partners

Kare Partners, owner of Compleat Rehab and Sports Therapy Center and Hot Springs Sports Medicine, is one of the fastest growing privately-owned healthcare companies in the US market. Kare Partners’ core business is physical rehabilitation in a variety of settings, including: outpatient clinics, surgeons’ offices, hospitals, long-term care facilities and patient homes. A full gamut of services is offered to patients, including care pertaining to the following cases: pre and post-operative, injuries, developmental delays, prevention, diagnosis, comprehensive rehabilitation. Treatment plans encompass the patient’s physical, psychological, emotional, and social wellbeing, as Kare Partners strives to achieve the highest levels of the science – and art – of medicine. Kare Partners serves patients in partnership with physicians in 79 sites in 20 states, a significant expansion from the three sites it sprung from in 2005.

About Clinicient

Clinicient helps outpatient rehabilitation therapy businesses manage change with a combination of cloud-based EMR, practice management and revenue cycle management solutions that optimize the entire care cycle from patient to payment. With nearly $1 billion in payments under management, Clinicient’s solution maximizes payment while enabling therapists to deliver superior clinical outcomes that enhance the value of therapy to patient population health management. Clinicient is headquartered in Portland, Oregon. For more information call (877) 312-6494 or visit http://www.clinicient.com or follow Clinicient on Twitter @Clinicient.

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