Top home-based rehab therapy practice selects Clinicient’s TotalInsight to Increase Productivity and Collect Full and Fair Payment Owed by Medicare and Medicaid

Portland, Ore., January 21, 2015—

Clinicient Inc., a leader in outpatient rehabilitation business solutions, today announced that Outreach Physical, Occupational and Speech Rehabilitation (New York, NY) has selected Clinicient’s TotalInsight integrated billing, EMR software and revenue cycle management solutions. A unique combination of software and service, Clinicient’s TotalInsight features a dedicated team of clinical, billing and collection experts. This team will coach Outreach staff to keep therapy schedules full, bill visits completely and compliantly, and get paid every dollar earned.

While reimbursement cuts threaten many outpatient rehabilitation practices, home-based rehab practices like Outreach Physical Therapy face unique challenges. Patients that receive care at home are often insured by Medicare and Medicaid, which are continually diminishing payment rates. For example, the Centers for Medicare & Medicaid Services’ (CMS) Multiple Procedure Payment Reduction policy alone will reduce current payments by approximately 6 – 7 percent in aggregate for outpatient therapy services.[i] In order to thrive in this reimbursement environment, Outreach chose Clinicient’s TotalInsight to optimize all administrative and clinical functions related to the capture, management, and collection of patient treatment revenue.

“TotalInsight is a company game changer for us. Everyone in our practice community—therapists, administrators, patients, and family members—will benefit from our partnership with Clinicient,” said Alex Greenspan, M.S.P.T. and founder of Outreach Physical, Occupational and Speech Rehabilitation. “I started Outreach in 2004 to reach patients who typically fall through the cracks. The last few years have been very difficult for us, with ongoing cuts to Medicare and Medicaid reimbursement rates. In order to stay in business, we have increased our patient volume—without decreasing our quality of care. With Medicare or Medicaid cuts, we have to work diligently to make sure we don’t ‘leave any dollars on the table’. Without Clinicient as our revenue cycle management partner, this would be impossible.”

Greenspan reported that Outreach partnered with Clinicient because TotalInsight:

Increases therapist efficiency: “A therapist told me that in the time it previously took her to see three patients and document them with our old system, she can see 15 and document them with Clinicient.”
Keeps therapists focused on patient: “We were drowning before. Now therapists have more time to follow up with patients- and actually see more patients.”
Fosters therapist accountability: “I can view everyone’s schedule and easily track everyone’s performance with metrics that measure what matters.”
Ensures total regulatory compliance: “TotalInsight won’t let a therapist move forward with documentation that is not flawless from a compliance perspective.”

“I am pleased to welcome Outreach Physical, Occupational and Speech Rehabilitation to the Clinicient family,” said Rick Jung, CEO of Clinicient. “Delivering home-based rehabilitative therapy is more challenging than ever, as CMS continues to reduce its rates for the most vulnerable patients. But with Clinicient coaching, Outreach Physical, Occupational and Speech Rehabilitation will be sustainable and capable of treating even more patients in the New York area. Clinicient’s TotalInsight solutions are proven to increase practice revenue, decrease operating expenses and minimize the time to collect payments.”

Revenue cycle management is rapidly emerging as a critical business priority for all therapy providers coping with compounding regulatory requirements and new outcomes-based reimbursement policies. Founded in 2004, Clinicient supports thousands of therapists in 45 states across the United States and facilitates the collection of nearly $1 billion in payments annually.

About Outreach Physical, Occupational and Speech Rehabilitation

Outreach Physical, Occupational and Speech Rehabilitation (New York, NY) provides excellent and convenient treatment in the privacy of the home. Founder and licensed therapist Alex Greenspan, M.S.P.T. heads a staff of carefully selected licensed practitioners whose interpersonal skills are as sharp as their therapeutic techniques. Chosen for their sensitivity, knowledge of the most innovative and up-to-date techniques and a genuine heartfelt understanding, our therapists are assigned to you with an emphasis on optimal compatibility. Outreach Rehab

About Clinicient

Clinicient helps outpatient rehabilitation therapy businesses manage change with a combination of cloud-based EMR, practice management and revenue cycle management solutions that optimize the entire care cycle from patient to payment. With nearly $1 billion in payments under management, Clinicient’s solution maximizes payment while enabling therapists to deliver superior clinical outcomes that enhance the value of therapy to patient population health management. Clinicient is headquartered in Portland, Oregon. For more information call (877) 312-6494 or visit http://Clinicient or follow Clinicient on Twitter @Clinicient.


[i] FAQ: 2013 Medicare Physician Fee Schedule and MPPR. (n.d.). Retrieved November 26, 2014

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