One year after implementing Total INSIGHT, leading Pennsylvania outpatient rehab provider reports better management decision making and patient engagement, in addition to faster reimbursement.
Portland, Ore., August 23, 2016

Clinicient Inc., a leader in outpatient rehabilitation business solutions, today announced that Cumberland Physical Therapy has improved its profitability and overall operations since implementing Total INSIGHT’s clinical, financial and revenue cycle management solution at its two locations in Mechanicsburg and New Cumberland, PA.

Cumberland chose Total INSIGHT in order to automate burdensome manual administrative work that was slowing payment reimbursement time and gain better visibility into its clinical and financial performance. Since partnering with Clinicient in 2015, Cumberland has achieved the following indicators of practice health:

  • 97% Net Collections Rate- Since partnering with Clinicient, Cumberland has dramatically improved its ability to collect the fullest allowed amount of claims.
  • 93% First Pass Payment Rate- 93% of Cumberland claims are paid on the first attempt, reflecting Total INSIGHT’s ability to predict and prevent mistakes that slow reimbursement time.
  • 28 Days in A/R- With Total INSIGHT, Cumberland’s claims are paid in only 28 days, a significant improvement from the time it used to take the clinic to get paid.

“We’ve been in business for over 13 years and partnering with Clinicient was the next logical step in making sure that our practice continues to grow and thrive,” said Jose Dominguez, PT, MS, ATC, owner of Cumberland Physical Therapy. “Since implementing a year ago we’ve been able to see measurable progress in how we handle the full patient process­– from treatment to billing and time to reimbursement. We’re still figuring out new ways to use the metrics that Clinicient provides and look forward to improving as an organization with this wealth of information.”

A powerful combination of software, process automation and expert business coaching, Total INSIGHT handles up to two-thirds of the work involved in the care delivery chain. Total INSIGHT customers increased their revenue by 11.1% in 2015 and by another 8.96% in Q1 2016. These financial gains occurred at the same time that most clinics experienced a squeeze in practice revenue as reimbursement rates decreased and healthcare costs continued to shift to patients.

“We’re proud to announce that Cumberland Physical Therapy has joined the expanding list of Total INSIGHT customers who have attained a better understanding of their practice and used this knowledge to measurably improve,” said Jerry Henderson, PT, vice president of therapist success at Clinicient. “Cumberland’s success is not just a reflection of Clinicient solutions and services, but more importantly a testament to their leadership’s willingness to equip their therapists with the right tools. We’re thrilled with how far Cumberland has progressed since implementation and are confident that the next year will continue this promising trend.”

About Cumberland Physical Therapy
Cumberland Physical Therapy has been treating patients in the Cumberland County community and surrounding areas since April 2002. Treatments are performed by licensed Physical Therapists and Physical Therapy Assistants only. Most of Cumberland’s PTs hold the Direct Access license through the Commonwealth of Pennsylvania allowing patients to seek treatment for the initial thirty days without a prescription or referral from their physician. Cumberland staff is caring, friendly, and committed to the well-being and health of their patients. Cumberland Physical Therapy has two locations in Mechanicsburg and New Cumberland, PA. Visit to learn more.

About Clinicient
Founded in 2004, Clinicient helps outpatient rehabilitation therapy businesses optimize their clinical and financial operations from patient to payment, through a combination of cloud-based EMR, practice management and revenue cycle management (RCM) solutions. By combining its process automation technologies with expert professional services, such as data-driven practice management coaching, Clinicient enables thousands of therapists across the United States to deliver more effective clinical outcomes, and maximizes their collection of nearly $1 billion in payments annually. Clinicient is headquartered in Portland, Oregon; for more information call (877) 312-6494 or visit or follow Clinicient on Twitter @Clinicient.


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