Leading Massachusetts-based rehabilitation provider sees early improvements in patient conversion and engagement, as well as therapist documentation of billable time
Portland, Ore., January 25, 2016
Clinicient Inc., a leader in outpatient rehabilitation business solutions, today announced that Rebound Physical Therapy, a leading orthopedic and sports medicine practice in the metro west Boston area, has successfully implemented the Company’s INSIGHT integrated clinical, financial, and revenue cycle management solution at its three locations. By automating formerly burdensome manual tasks with INSIGHT, Rebound Physical Therapy reported early gains in many business areas, including its ability to convert and retain patients and bill completely for its therapy team’s treatments.
Prior to Clinicient, Rebound PT relied on an EMR system that was unable to automate administrative and documentation processes critical to maximizing reimbursement and improving patient engagement. In one quarter alone, 32 new patients failed to convert into active cases after registering with the clinic, costing $20,800 lost revenue. Another 138 patients dropped out of therapy before treatment had ended. Rebound Physical Therapy also reported that without an intelligent automation system, therapist under coding, or failure to capture all billable time, cost them approximately $100,000 in annual revenue loss.
“Our therapists are some of the best in the field. But despite this clinical excellence, patient engagement and other important non clinical activities were slipping through the cracks. Clinicient’s automation not only prompts us to do what we need to do to run a healthy practice, but it also takes some of the work off of our plate,” said Steve Crowell, MSPT, CEAS, Owner and Founder of Rebound Physical Therapy. “The early results have been great. For example. we have never had nor needed a marketing budget before, and Clinicient is keeping it that way. That is because Clinicient “markets” for us by tracking wayward patients, so that it’s easy for us to reach out to them the moment they start to slip away. It also enables us to better “finish” treating those patients who in the past would have simply stopped coming and been dropped from the system. So indirectly, they have saved us marketing dollars by “marketing” the patients we already have!”
Clinicient’s INSIGHT integrated clinical, financial, and revenue cycle management (RCM) solution automates therapists to easily capture all the value they deliver so they get paid what they deserve. Unlike other systems that store patient information in separate, disjointed databases, Clinicient’s all-in-one system creates one source of truth for all of patient, payer and provider information. By putting practice performance analysis at users’ fingertips, the INSIGHT platform makes it easy to capture and track what is important to improve both clinical and financial outcomes.
“We’re excited to announce our partnership with Rebound Physical Therapy,” said Rick Jung, CEO and chairman of Clinicient. “Rebound PT has been a leader in the Boston area rehabilitation industry for over a decade. It is tremendously rewarding to support Rebound Physical Therapy to boost their efficiency to the highest possible levels and delivering excellence in care. My team and I look forward to helping them continue to set new benchmarks for patient care and outcomes.”
Founded in 2004, Clinicient helps outpatient rehabilitation therapy businesses optimize their clinical and financial operations from patient to payment, through a combination of cloud-based EMR, practice management and revenue cycle management (RCM) solutions. By combining its process automation technologies with expert professional services, such as data-driven practice management coaching, Clinicient enables thousands of therapists across the United States to deliver more effective clinical outcomes, and maximizes their collection of nearly $1 billion in payments annually. Clinicient is headquartered in Portland, Oregon; for more information call (877) 312-6494 or visit http://www.clinicient.com or follow Clinicient on Twitter @Clinicient.