Top Upstate New York Outpatient Rehab Provider Implements Integrated Software and Revenue Cycle Management Services to Improve Payment Collections and Practice Efficiency

Portland, Ore., July 8, 2015—

Clinicient Inc.,a leader in outpatient rehabilitation business solutions,today announced that Agape Physical Therapy has selected the Company’s TotalInsight integrated clinical, financial and revenue cycle management (RCM) solution for its four clinics in the greater Rochester, N.Y. area. TotalInsight replaced Agape PT’s traditional EMR, which required patient data to be exported or reentered manually into a third-party billing system for claim submission, complicating practice performance analysis and increasing the likelihood of claim errors and delayed payments. Since implementing TotalInsight in April 2015, Agape Physical Therapy has reported improvements in practice management and complete and accurate billing as early indicators of a successful partnership.

Challenging reimbursement conditions in upstate New York make running a sustainable private outpatient rehabilitation practice difficult. The state’s high co-paysi, complex regulatory requirements and resulting status as the 48th ranked state for physical therapist payii threaten to put private practices out of business. In order to manage these compounding issues, therapy providers are rapidly prioritizing revenue cycle management as a critical business activity. Clinicient’s revenue cycle management solution, TotalInsight, is a unique combination of software and services that optimize all administrative and clinical functions related to the capture, management and collection of patient treatment revenue.

“Because of TotalInsight, our therapists’ sole emphasis can be on patient care; everything else after point-of-care – billing, collections, and reporting – is done automatically,” said Frank Nowak, president and owner of Agape PT. “Clinicient knows what it takes to be successful as regulatory requirements and reimbursement complexities continue to emerge nationally and in the state of New York. In particular, we are excited about Clinicient’s customizable dashboards that will provide our clinicians with feedback related to real-time performance. We are also eager to engage with TotalInsight’s revenue cycle management coaches who will use actionable clinical and financial data to get us paid fuller and faster.”

Agape Physical Therapy decided to partner with Clinicient because of TotalInsight‘s:

Truly integrated, bidirectional clinical and financial data that puts practice performance analysis at users’ fingertips. Unlike other systems that store patient information in separate, disjointed databases, Clinicient’s all in one system ensures that patient documentation and billing always align with Medicare requirements.

A turn-by-turn guidance system that improves efficiency by automating workflow and enabling therapists to easily capture all the value they deliver so they get paid what they deserve.

Excellent user interface, featuring customizable clinical documentation templates that were made by a therapist for therapists, can be personalized for any discipline, and make Medicare compliance fast and easy.

Dedicated team of clinical, billing and collection experts that will coach Agape Physical Therapy staff on how to keep therapy schedules full, bill visits completely and compliantly, and get paid every dollar earned.

“Agape Physical Therapy is leading the outpatient rehab industry. They realize it is no longer enough to have a system that simply collects clinical and financial data, but it must also make this data actionable and meaningful,” said Rick Jung, chairman and chief executive officer of Clinicient. “We look forward to partnering with Agape Physical Therapy to provide our full suite of business solutions. I am confident that TotalInsight will not only deliver fair and full compensation, but also maximize efficiency for optimal business and clinical outcomes.”

About Agape Physical Therapy

Agape Physical Therapy is a leading physical therapy provider with multiple locations in the Upstate New York area. Complete rehabilitation and hands on attention to their patients are the cornerstone building blocks of Agape Physical Therapy. Agape Physical Therapy professionals are completely invested in restoring, improving and reclaiming movement to maximize wellness and performance. Combining traditional and non-traditional methods of treatment allows Agape physical therapists to find the best-tailored treatments for their patients while educating and keeping each patient informed through every step of treatment.

About Clinicient

Clinicient helps outpatient rehabilitation therapy businesses manage change with a combination of cloud-based EMR, practice management and revenue cycle management (RCM) solutions that optimize the entire care cycle from patient to payment. With nearly $1 billion in payments under management, Clinicient’s solution maximizes payment while enabling therapists to deliver superior clinical outcomes that enhance the value of therapy to patient population health management. Clinicient is headquartered in Portland, Oregon. For more information call (877) 312-6494 or visit or follow Clinicient on Twitter @Clinicient.

i Lucadamo, K. (2011, June 11). Physical therapy patients sore over high cost of co-pays, doctors pushing for laws to help. New York Daily News.  Retrieved from

ii GoBanking Rates. (2015). 2015 Report: See the Best-Paying Jobs by City. Retrieved from

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